Manus is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Manus may change this policy from time to time by updating this page. If and when we do, and when the changes have an impact on how we process data we will notify you.
This policy is effective from May 1, 2022
We process your data based on legitimate interest. The data we collect from you is aimed at doing business with you. We will only contact you after you have requested something on our website or after we have spoken to each other at an exhibition.
To put it in simple terms, Manus will only contact you if we have a genuine and legitimate reason to contact you and we will not harm any of your rights and interests.
Our reasons for contacting you are as follows:
· To execute our sales and contract process and to provide with requested offers and questions requested from Manus.
· To send you relevant (marketing) information, for products and services you have shown interest in
· Offer support to users of our products and services
· Process orders, invoicing, payments, and other financial follow-ups (legal requirement)
· To analyze and improve the use of our website and campaigns
At the basis of our processing of your data lies your professional interest. We will only send you information and direct mailings about the products you’ve reasonably shown interest in by filling in a form for this product.
Not everyone asks a question, demo, or price request straight away so we also have a separate newsletter/ blog signup, we will rely upon your consent to process this. We will request as little information as possible here.
2. What we collect
We require this information to first and foremost provide you with the information you have requested.
We may collect the following information:· Full name and job title· Company contact information including email address, company name, preferences (work related) and interests in our products (work related)· Demographic (company) information such as business postcode, company address· Data we are required to keep by law if you become a customer
Automatically collected data by visiting our website: time and date of your visit, IP address, browser type and referring URL
3. What we do with the information we gather
· We use marketing automation to aggregate data filled on our website and connect that data to our CRM
· We may use the information to improve our products and services.
· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your information to contact you for market research purposes. We would contact you by e-mail for this.
· We may use the information you have provided to customize the website according to your interests.
· We may forward your information to our selected distributors/resellers/partners.
· We will never sell your information to a third party.
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While we cannot ensure or guarantee that loss, misuse, or alteration of information will not occur, we use all reasonable efforts to prevent this.
5. How long do we keep your data
We do not save and keep your data longer than we need it.
If you purchase our products we will keep your data in our database at least 7 years, as we are required by law. We do not use personal data for internal reporting.If you request pricing, ask a question, or download a manual or another file your data will be automatically removed after 5 years.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
7. Social Media Features
Our websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our websites.
8. Children under 16
The Manus website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at email@example.com, so that we may delete the information promptly.
9. Application Data
In our Manus Core application, we send anonymous usage statistics to analyze the way our clients are using the application. This data is made anonymous on the client-side via a random ID. We use this data to improve the UX and functions of the application. We do not store personal data in this way. Next, to the above, we also make it easy to opt-out of these statistics when the Manus Core application is opened.10. Your Rights· Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details.· Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it.· Right to erasure: You may ask us to delete or remove your Personal Data, such as where you withdraw your consent.· Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it.· Right to data portability: Effective May 25, 2018, you have the right to obtain your Personal Data from us that you consented to give us or that is necessary to perform a contract with you.· Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so. We are relying on a legitimate interest to process your Personal Data – When we demonstrate compelling legitimate grounds we could refuse this right, such as when we are obligated by law to keep sales data for 7 years.· Rights in relation to automated decision-making and profiling: You have the right to be free from decisions based solely on automated processing of your Personal Data, including profiling, that affect you personally, unless such profiling is necessary for entering, or the performance of, a contract between you and us or you provide your explicit consent.· Right to withdraw consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your prior consent.· You have the right to file a request with Manus to gain access to your personal data processed by Manus. If in your opinion those personal data are not or no longer correct or complete, you may object to the personal data processing, file a request to supplement, correct, rectify or remove your personal data, or file a request to limit the personal data processing. You may furthermore transfer or arrange for the transfer of your personal data to a third party. Manus will comply with such a request as soon as possible or will explain and state the reasons why it is not or not yet able to comply with your request within 5 working days.
You may send your request to firstname.lastname@example.org, the full contact details of which can be found below.
If in your opinion Manus is processing your personal data improperly or unlawfully and Manus has not or has not adequately complied with your objection or request as referred to above. You may file a complaint with the Autoriteit Persoonsgegevens (Dutch Personal Data Protection Authority). We would, however, appreciate the chance to help you with your concerns before you approach the AP.11.
Please do not hesitate to contact us if you have any questions that are not answered in this Privacy Statement or if you have any suggestions or comments regarding its provisions or any complaints. You may use the following contact details for that purpose.
Manus Technologies Group B.V.
De Hooge Akker 22
5661 NG Eindhoven